My golf is currently in with heritage vw because of a noise coming from the camblet area. The cambelt was done last year (13k ago). They only have to take the cover off to see that the belt and tensioner were over tensioned, this work was done at another vw dealer, they then without my authority continued to strip the cambelt side of things down to tell me that i need a new water pump but that is covered under parts warranty, but i would also need a new tensioner and belt as they are damaged, today they phoned me to say the pump isnt actually warranty as it is the tenioners fault that it went, i asked them to take photos to provide the other dealer so they could take the charge on but they didnt, so they are trying to make me pay, they have offered to put the old belt, pump and tensioner back on foc but i am not happy with that. The service managed has confirmed that it should not have been stripped and that photos should have been taken but i am still liable to pay. They fed me 4 different stories about the tensioner. IMO if they had rang me and said your tensioner is over tensioned i could have paid the £90 and took it to the other dealer to rectify, now i am stuck with the car off the road at VW.
Any one have any advice?

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PS3 I.D - jenkers101

Live i.d - Lukejenks1201

Best outcome it seems is for them to build it back up using the original bits and you pay just for the diagnostic work that you instructed them to do.

Play your face, ask to speak to the main manager / dealer principal etc etc.

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1999 Astor Grey GTi-6 OEM+ (now gone...)
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You instructed them to investigate the noise, without specifying what they could and couldn't do. Its not like you told them to change the pads, and they've gone and done the discs and fluid without permission. "Only removing the cover to see it had been overtensioned" is your opinion, not theirs. "find a fault" is pretty much open book on what they can do IMO.

tough one

The service manager admitted today that once they seen the tensioner was over tensioned they shouldnt have gone further without authority, and that they should have taken photos, the other dealer that fitted the pparts will not take any responsibilty because there is no evidence that they fitted it wrong as they stripped it down.

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PS3 I.D - jenkers101

Live i.d - Lukejenks1201

Yes but its much like when you go to the doctor and say "Doctor, I'm so ill, I've got aids" they don't just give you the anti-aids, they inspect you first and find out you have a common cold"

Been up for 24 hours now, best I could do. Sorry!

I'd get on VW UK and explain the situation as its 2 dealers in question 1 fitted parts wrongly the other needing payment, back in my Peugeot dealer days Peugeot Coventry had the last word on anything and quite offten we would be told to do a free service for a customer who had had a bad experience at a neighbouring dealer obviously we weren't doing the job free but the customer had the job free also as Ash says get trading standards on to it and see what they say but i'd think failing both those you'd need to get a solisitor involved for a court claim HERE

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Black X Reg PIII.VGTi 6 A4212 pt 1 A4212 pt 2 Searching the streets of Bristol for 1.36p/day.

Joint Kent Leader

well the other dealer are refusing to pay, the service manager admitted that when they seen the tensioner was over tensioned they should have called me and get authority to proceed further. So my point is i shouldnt have to pay for a job which was incorrectly fitted by a vw dealer, then by stripping it i have no choice other than to pay them!

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PS3 I.D - jenkers101

Live i.d - Lukejenks1201

No its not fixed yet, its still in pieces in their workshop

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PS3 I.D - jenkers101

Live i.d - Lukejenks1201

I'll ROFL if a bloke I know called Oggy took it apart.

Should've got your monkeys like Andy Weeks to look at it prior to taking down to Heritage. The amount of hire cars I used to deliver there implies VW aren't very good. Used to take less to Templegate.

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Black X Reg PIII.VGTi 6 A4212 pt 1 A4212 pt 2 Searching the streets of Bristol for 1.36p/day.

Joint Kent Leader

They cant carry out any work without you authorising the full cost of what they are going to do. If they had to strip the car furthar then they should have contacted you to gain the authority to do so.

If i were you i would tell them to put the car back with the old parts foc. I would put money on the service manager then offering you the job done at a much reduced rate as they would rather get something back on the job than nothing at all.

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2.1 16v 306 Rallye.

Well man the f*ck up and tell them you aren't a normal consumer which you aren't. Tell them a pug mechanic diagnosed the issue that they picked up on but then f*cked up on.

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Black X Reg PIII.VGTi 6 A4212 pt 1 A4212 pt 2 Searching the streets of Bristol for 1.36p/day.

Joint Kent Leader